Frostbite Coolers™ are backed by a 5 YEAR Manufacturers defect Warranty
(Proof of Purchase Required)
Our goal is to make each and every sales experience with our company the best experience possible; but, sometimes there are difficulties. By publishing the following policy we protect both the Customer and High Performance Coolers LLC.
Ordering, Shipping, Returns & Refunds Policy:
1.) Customers ordering from the www.frostbitecoolers.com are responsible for verifying their order details are correct, these include product style, size, color and price. These details are all clearly shown prior to checkout and final order. No refund claims shall be accepted due to customer error without the prior consent of High Performance Coolers LLC.
2.) All Flat Rate shipping rates are for the lower contiguous 48 states of the USA only.
3.) Subject to the item ordered being available from inventory, we will ship the item within 48 business hours following receipt of order. All orders will be confirmed as appropriate.
Should a customer wish to return a cooler or other item, for any reason other than a manufacturing defect, the customer must contact High Performance Coolers LLC to agree return shipping method. Customer will be required to pay actual outbound and return shipping costs plus a 20% restocking fee. After these deductions, the refund balance will be made either by company check or credit card refund within 28 days of satisfactory return of goods.
4.) If you receive an item that has clearly been damaged in shipment, please report the damage to the delivery company, for example UPS or Fed Ex, and contact High Performance Coolers with the details within 24 hours of delivery.
High Performance Coolers Customer Support:
Tel: 859-342-0326 or: 859-802-5503